FAQ

Shipping Update: Due to the current situation with COVID, shipping updates are delayed, orders are taking longer than expected to be delivered and tracking numbers are slow to receiving updates. There is a delay with mail deliveries and unfortunately, this is outside of our control. As soon as the tracking information is updated, you will be notified. Also please note that if you have received a tracking number that means that your package has been dispatched with a carrier.  

 

Processing Time

Orders are shipped Monday-Friday. Once method of payment is accepted and approved the order will be processed within 4 days. Orders placed on the weekends or holidays will be processed the following open business day. Please note ALL orders take 1-4 business days to process before they ship.

 

What Type Of Hair Does Manes By Monae Carry?

Manes by Monae sells 100% virgin hair, meaning that is has not been chemically processed. Certain textures are steam processed for curl or wave patterns, however this process does not involve chemicals. Manes by Monae also sells raw virgin hair. This hair is unprocessed and collected from one donor.

 

What Are The Shipping & Delivery Options?

Priority Mail (1-3 Business Days): $6.95

Express (1-2 Business Days): Rate based on delivery address $23.00

Time in transit depends on the shipping method selected; please reference above for additional information. Please note that time in transit does not include weekends or holidays. All delivery times are estimates. Manes By Monae is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature. USPS is required for all deliveries to P.O Boxes and military addresses. We cannot guarantee replacement of lost or stolen packages shipped via USPS.

 

When Will I Receive My Tracking?

A tracking number will be provided in your shipping confirmation email for you to track your purchase. All delivery times are estimates. Once delivery confirmation becomes available, Manes By Monae is no longer liable for any lost, stolen, or misplaced packages.  It is the Purchaser’s responsibility to provide an accurate address and contact information.

 

There Was An Errors And/Or Shipment Delay:

Manes by Monae will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 7 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product However, the incorrect products must be returned to our office prior to re-shipping of products.

 

Returns/Exchanges

Manes By Monae does not issue refunds for any reason or circumstance. In the event you need to exchange your hair, you need to do so within 7 days by notifying Manes By Monae via email. We reserve the right to either exchange the item or offer an in-store credit towards other products. In all cases, the merchandise must be in original condition a returned along with packaging materials for claim purposes. The hair should not be used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. For all other inquiries, please contact us at info@manesbymonae.com

 

Resolving Your Concerns

If you have any concerns, we welcome you to contact us and we will make every effort to address and resolve your concerns. Feel free to contact us by email address at info@manesbymonae.com and we will respond within 48 hours.

 

How Many Ounces Come In A Bundle?

Approximately 3.5 oz.

 

How Many Bundles Are Needed To Complete A Full Sew-In?

 Determining how many bundles to purchase depends on the lengths you are wanting. The longer bundles have a shorter weft/track as the shorter bundles have longer wefts/tracks. For a full sew in using 12”-16” bundles we recommend two bundles to complete a full sew-in (depending upon the circumference/size of your head.) If using 18”-22” bundles you will need three or more bundles to complete a full sew-in (depending upon the circumference/size of your head.) If using 24” bundles and longer you will need four or more bundles.

 

What Is The Quality Of Manes By Monae’s Hair?

All of our hair is grade 8A and with the proper care and maintenance can last for several months up to a year.

  

Emails
You will receive 2 emails pertaining to your order. The 1st email will be confirmation of the order itself with all of the details surrounding it. The 2nd email will be received once the order ships. This will contain your tracking details.

 

Can Manes By Monae Hair Be Colored?

Yes, it can be colored however we do advise that you use a professional colorist that specializes in coloring hair extensions. Even though the hair can be colored, Manes by Monae does not guarantee the outcome of your hair. Once the hair is chemically altered incorrectly, the cuticle can become damaged and overexposed causing fraying, breakage, dryness, and tangling. This, in turn, will affect the overall look and feel of your hair. Chemical damage has no reverse button.

 

Texture/Color Disclaimer

Manes by Monae extensions are separated into three categories: straight, wavy and curly. Each bundle is from a distinct individual, each one has its own specific and unique characteristics. Though very similar, no two bundles are the exact same in texture and pattern. As we try our best to pair the most alike bundles together, it’s possible to receive bundles that are moderately different in color shade and texture. All hair (except colored bundles) comes in its natural off black to medium light brown shades. We do try our best to pair bundles with similar patterns and color shades however, it’s not a guarantee you’ll receive the exact same bundles in color and or texture.

 

Weft Disclaimer

Any hair that has been manufactured and stitched onto a weft will experience minimum shedding. Sewing through the wefts may cause the wefts to loosen, unravel, and shed excessively. To keep your wefts in good condition and reusable, we suggest sewing around the wefts. In addition, putting weft sealer adhesive on each end of the wefts to help prevent shedding.

 

Can I Cut My Wefts?

Manes by Monae will last longer if the wefts are not cut. If you need to cut your weft we recommend sealing the ends so the hair will not shed at the point of cut.

 

Can I Straighten Or Curl My Hair?

Your hair extensions can be treated as if it is your own hair. You are able to use a thermal tool to straighten, curl, crimp, etc. Heat damage can cause breakage and dryness. Therefore, it is imperative that you use a heat-protecting product.

 

What Does Co-Wash Mean?

Co-washing simply means conditioner washing. It is a key task in extending the life of your extensions and keeping them healthy. We recommend a co-wash once a week with a conditioner to ensure your hair
gets the nutrients and moisture it needs. When you first receive your extensions it is important to co-wash the hair. It has been through my hands, packaging, etc. Always use WARM water, as hot water will overexpose the cuticle of the hair.

 

Does Manes By Monae Shed?

There is minimal shedding. No hair is absolutely perfect! The most effective way to avoid shedding is by sealing the wefts