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Return Policy

Manes by Monae does not issue refunds for any reason or circumstance. In the event you need to exchange your hair, you need to do so within 7 days by notifying Manes by Monae via email. We reserve the right to either exchange the item or offer an online credit towards other products. In all cases, the merchandise must be in the original condition and returned along with packaging materials for claim purposes.

Any chemical alterations or modifications made to the product subsequent to the sale, make all guarantees null and void. We cannot accept back any hair that has been used or altered such as combed, brushed, picked out, cut, processed, rinsed, permed, bleached or colored, etc. The product must be returned back to us exactly in the manner in which you received it to qualify for an exchange prior to making any change/alterations to the hair, please thoroughly inspect it but do not remove the bands. NO EXCEPTIONS. 

 

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS
Unfortunately, we cannot accept returns on sale items or gift cards.

 

RETURN PROCESS

To return an item, please email customer service at info@manesbymonae.com to obtain confirmation. After receiving a confirmation, place the item securely in its original packaging and include your order number name on order, and mail your return to the address given via email. 

You MUST contact us in order to arrange an exchange to ensure that we safely receive your returned product. No exchanges/returns will be accepted that are mailed to an unauthorized return address and or pass 7 days. Upon granting your request for an exchange, we will provide you with the authorized return address. Once your returned order has been received we will contact you to complete processing of your exchange.

 

PLEASE NOTE

  ● Original shipping fees are non-refundable.

  ● Return shipping costs are the Customer's responsibility.

 

RESERVED RIGHTS REGARDING RETURNS

Manes By Monae reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to Potential fraudulent or criminal activity: An irregular or excessive returns history: regarding damage, missing items, etc.

For all other inquiries, please contact us at info@manesbymonae.com